Customer Service Coordinator - Construction Distributors, End Users, and OEMs

Division: Energy Management
Business Unit: Low Voltage & Products
Requisition Number: 235701
Primary Location: United States-Pennsylvania-Harleysville
Assignment Category: Full-time regular
Experience Level: Entry level
Education Required Level: High School Diploma / (GED)
Travel Required: No
Division Description:
Siemens is a global technology powerhouse that has stood forengineering excellence, innovation, quality, reliability and internationallyfor more than 165 years. As a global technology company, Siemens is rigorouslyleveraging the advantages that this setup provides. To tap businessopportunities in both new and established markets, the Company is organized inseven Divisions: Power and Gas, Power Generation Services, Energy Management,Building Technologies, Digital Factory, Process Industries and Drives, andFinancial Services.
With power chain management from creation to consumption,and over half a dozen manufacturing hubs here in the U.S., Siemens EnergyManagement provides technologies for the economic, reliable, and intelligenttransmission and distribution of electrical power. From smart grid and energyautomation technology, to power supply for industrial plants and high-voltagetransmission systems, Siemens is providing intelligent technologies to adiverse clientele.
For more information, please visit: https://www.siemens.com/us/en/home/company/about/businesses/energy_management.html
Job Description:
Position Overview
At Siemens, we live and foster an ownership culture, in which every employee takes personal responsibility for our company's success. We are focused on ensuring that zero harm is done to our employees and zero defects are created in our processes. We utilize lean principles and digitalization to continually improve our processes and customers' experience. We empower our employees to act as owners, and trust our managers to self-direct their teams and innovate to succeed. We communicate honestly and drive transparency to learn from our mistakes and celebrate our successes. We recognize individual and team achievements frequently. We invest in our team members, offering a wide variety of internal and external development opportunities.
The Customer Support Coordinator is responsible for processing large volume data entry in both alphanumeric and symbolic data entry from source documents into CRM software. Recognizes when to escalate customer issues and supports customer with price and availability, simple product crossing and referral to appropriate specialist for technical support and/or problem resolution when warranted.
Lead the investigation and resolution of open lines associated with LMV Customer Support Managed orders. Utilize SAP and other applicable reports to identify open orders and distribute to customer support for review and resolution under the defined process.
Respond and resolve problems in a timely and accurate manner while providing excellent customer service.
Manage the data workflow, as it interacts with the workflow in the CRM translator package.
Utilize CRM tool to directly communicate to customers, suppliers and affiliates.
Primary focus will be supporting multiple product lines within assigned business segment for customer types including: industrial and construction distributors, end user accounts, and OEMs.
Triage change orders for the Change Order Specialist and/or have the ability to process non-complex change orders.
Follow up and engage stakeholders as required until the expected release date for open orders are addressed accordingly.
Required Knowledge/Skills, Education, and Experience
High School Diploma or equivalent. Specialized skill training/certification may be required. Associates degree in related discipline is preferred.
3+ years' of practical Customer Support experience supporting industrial, construction, mechanical, or electrical industries.
Demonstrated ability to reproduce a customer problem, isolate cause and drive resolution.
Demonstrated logical reasoning, situational and time management while presenting a positive attitude with customers and co-workers.
High Level of professionalism and excellent customer service skills.
Ability to multitask and handle a high volume of work accurately.
Excellent verbal, written, and organization skills.
Desire to grow within the company.
Ability to work within a team environment.
Must be a self starter.
Ability and desire to learn assigned business segment product line. May need to take internal product training classes.
Ability to successfully complete required training program.
Strong data analytical and problem solving skills in identifying patterns and trends.
Proficient with Microsoft Suites.
Preferred Knowledge/Skills, Education, and Experience
Strong knowledge of SAP, CRM systems and Quotation tools.
3+ years' of practical Customer Support experience supporting industrial, construction, mechanical, or electrical industries.
Additional ongoing responsibilities:
Develop knowledge of assigned products within division and systems to move within the Customer Support Organization.
Develop lasting professional relationships within organization such as: plants, warehouses, sales, mixed apparatus pricing, standard pricing, product managers, and buyers.
Understand the business unit organizational charts allowing you to escalate and resolve issues within the organization.
Qualified Applicants must be legally authorized for employment in the Unites States. Qualified Applicants will not require employer sponsored work authorization now or in the future for employment in the United States.
Why Siemens? In addition to an incredible career opportunity, we offer:
A competitive base salary
Excellent health/vision/dental plans, matching 401K, life insurance and 3 weeks of PTO to start.
Extensive training along with career development.
We aim to hire top talent and arm them with the opportunity to make top dollar. Siemens is a great place to have a career in a growing business. We are proud that when people join Siemens, they rarely leave, as shown with our low turnover.

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