Inside Sales Support Coordinator

Division: Process Industries and Drives
Business Unit: Process Automation
Requisition Number: 232384
Primary Location: United States-Pennsylvania-Harleysville
Assignment Category: Full-time regular
Experience Level: Entry level
Education Required Level: Associate's Degree / College Diploma
Travel Required: No
Division Description:
Siemens Digital Factory offers a comprehensive portfolio of seamlessly-integrated hardware software and technology-based services in order to support manufacturing companies worldwide. Siemens PLM Software, a Plano, Texas-based business unit of the Digital Factory Division, is a leading global provider of product lifecycle management (PLM) and manufacturing operations management (MOM) software, systems and services with over nine million licensed seats and more than 77,000 customers worldwide.
For more information, please visit: http://www.siemens.com/businesses/us/en/digital-factory.htm
Job Description:
Position Overview
This position will report directly to the Sales Support Manager for Siemens Process Instrumentation (PI) and will assist the Sales team in managing, supporting and growing the PI customer base.
Basic duties typically handled by a Sales Support Specialist include ...
Handles inquiries from sales partners and customers regarding product consultation/selection, standard pricing, order status, etc.
Supports order tracking, quotations, scheduling, etc. via the "Watch List"
Assists sales in processing Special Pricing Request and Commission Disputes.
Assist order management in order hold escalations
Responds to semi-complex complaints and disputes within reasonable limit of authority, and recognizes when to escalate customer issues.
Supports customers with referral to appropriate technical specialists for support and/or problem resolution when warranted.
Supports the sale of products through knowledge of product offering and promotional programs.
Required Knowledge/Skills, Education, and Experience
Associates College degree in a business or technical field
2-5 years minimum of work experience in a Sales Support role is required.
High level of attention to detail and strong technical aptitude.
Strong communication skills, both written and oral.
Highly proficient in Microsoft Office; SAP or other ERP System is a plus.

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