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Customer Care Specialist

Job Description

We are seeking a Customer Care Specialist to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.
Responsibilities:



  • Handle customer inquiries and complaints

  • Process new orders timely and accuratetly

  • Provide information about the products and services

  • Troubleshoot and resolve product issues and concerns

  • Document and update customer records based on interactions

  • Develop and maintain a knowledge base of the evolving products and services


Qualifications:



  • Previous experience in customer service, sales, or other related fields

  • Must have experience with Microsoft Office and Outlook and be comfortable with other software systems

  • Ability to build rapport with clients

  • Ability to prioritize and multitask

  • Able to work within a close team enviroment

  • Positive and professional demeanor

  • Excellent written and verbal communication skills



Company Description
Advanced - Ortho is a growing full line orthopedic soft goods manufacturer with over 20 years in the marketplace. We have an energetic culture that strives for continuous improvement and the highest customer satisfaction in the industry. All of our products are engineered for comfort, durability and fabricated with the highest quality materials available in the market.
www.advanced-orthopaedics.com



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