Ops Specialist I

Company Name:
First Niagara Financial Group
Minimum Qualifications:
High School Diploma required, some college/university experience or Associate degree preferred
Customer service experience required
Previous Banking Operations Experience preferred
Must be able to work flexible work schedules, including weekends and holidays. Business travel may be required.
Business acumen - banking processes and procedures, including G/L accounting
Problem solving/analytical skills
Good decision making ability
Priority setting and time management skills
Solid organizational skills
Good communication skills - written and oral
Interpersonal skills
Computer proficiency
Customer service skills
Detail oriented
Manage multiple tasks in a fast paced environment.
Responsible for performing entry level functions carried out by the operational unit, demonstrating a sound understanding of basic policy and procedure. In addition to the responsibilities noted above, the role will also have functional responsibilities specific to each unit.
Key Responsibilities:
Process daily work; maintain compliance with rules and regulations, with attention to bank policy, procedures and regulatory deadlines.
Ensure that assigned workload is completed within all deadlines and SLAs.
May help to ensure department procedures are written, available, and current.
Work independently as well as in a team atmosphere.
Resolve problems with the assistance and support of other team members and/or supervisors.
Escalate any concerns to supervisors.
Recommend changes or alternate ways in processing methods to allow improved operating efficiency and service levels.
Work collaboratively with other areas of the bank.
Maintain integrity of reporting and documents within specific group.
Assist on special projects
Involved in acquisitions and divestitures (i.e. due diligence, data mapping, mock conversions) as needed.
Must adhere to pertinent laws, regulations, First Niagara's Compliance Policy and external compliance requirements; including SOX Key Controls.
Other duties and assignments as required by management
Requisition Number: 11132
Job Title: Ops Specialist I
Area of Interest: Operations
Department: ATM & Card Operations - 070
Location: Harleysville Operations
Position Type: Full Time
State: Pennsylvania
City: Harleysville

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